FAQ
Allergies/Contents
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Are Mitten Extracts products gluten-free and vegan?
Yes! All of our vapes are gluten-free and vegan. -
What types of terpenes are used in Mitten Extracts vapes?
Our vape cartridges use botanically derived terpenes, while our Mitten Plus disposables feature cannabis-derived live resin terpenes for a full-spectrum effect. -
What type of oil is used in Mitten Extracts gummies?
Our gummies are made with 100% premium distillate oil, which contains THC only. All of our gummies are hybrid for a balanced experience.
Blocked Vape
If you're experiencing issues with your device, try the following troubleshooting steps:
- Dislodging the oil: Blow gently through the charge port at the bottom of the device. This may help improve airflow and make it easier to take a hit.
- Checking the mouthpiece: Ensure the mouthpiece is securely in place. Sometimes, carrying the vape in a pocket can slightly dislodge it, affecting airflow. Pushing it back in completely may resolve the issue.
If you're still having trouble, we recommend reaching out to the dispensary where you purchased the product to inquire about an exchange. Let us know if further assistance is needed!
Spitting out from the mouthpiece
How does Mitten Extracts ensure the safety and reliability of its devices?
The safety of our products is a top priority. While mass production of electronic hardware may result in occasional defects, these instances are rare. To enhance reliability, our devices feature fireproof coatings, short-circuit protection, and over-usage protection to ensure safe operation.
How should I store my vape to prevent clogging or spitting?
- Temperature matters: Storing the device in extreme heat or cold can alter the viscosity of the oil, leading to clogging.
- Dual airflow technology: The Xenbar Pro is engineered with two airflow channels to help prevent and resolve clogs. If the main channel is blocked, the second channel allows the coil to heat the oil, making it easier to clear clogs with a few extra draws.
- Preventing oil spitting: Spitting through the mouthpiece is often caused by high storage temperatures, making the oil too thin. Additionally, short and quick draws may contribute to this issue, so longer, steady inhales are recommended.
How should I charge my Xenbar Pro?
- Use a 9V or lower power charger for best results.
- Once fully charged, indicated by the light turning off, avoid leaving the device plugged in for extended periods. While it’s not necessary to unplug immediately, it’s best not to leave it charging for hours after reaching 100%.
Sales Related Inquiries
Where can I purchase Mitten Extracts products?
We only sell to licensed dispensaries in the state of Michigan. As a consumer, you can find our products at hundreds of retailers across the state. Many of these dispensaries offer exclusive promotions and deals, so be sure to check with them for the best offers.
To find a retailer near you, we recommend using Weedmaps—simply enter your location and the product you're looking for to see availability.
Are you a retailer interested in carrying Mitten Extracts?
If you're a licensed dispensary in Michigan, we'd love to connect! Contact us for more information on wholesale opportunities.
Vape Ingredients & Testing
How does Mitten Extracts ensure product safety and compliance?
In accordance with Michigan state regulations, all Mitten Extracts products undergo third-party lab testing to ensure they are free from harmful or toxic substances. We partner with accredited testing facilities, including Steadfast and Iron Laboratories, both known for their high standards and rigorous testing protocols.
These state-approved facilities conduct comprehensive testing designed to detect any potentially harmful materials. If a product exceeds the strict safety thresholds set by the state, it does not pass testing and cannot be sold. A Certificate of Analysis (COA) is issued, and any failed product is flagged in METRC, the national regulatory tracking system, ensuring it never reaches consumers.
Quality and safety are our top priorities, and we are fully committed to maintaining the highest industry standards for every product we produce.